NetPro
Saudi Dammam

Returns & Refunds

Our hassle-free return policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a simple return process.

14-Day Return Window

You have 14 days from the date of delivery to return your items for a full refund or exchange.

Eligible Items

We Accept Returns For:

  • •Unopened products in original packaging
  • •Defective or damaged items
  • •Wrong items delivered
  • •Items that don't match the description

We Cannot Accept Returns For:

  • •Opened or used products
  • •Items without original packaging
  • •Products damaged due to misuse
  • •Items purchased on clearance or final sale

Return Process

1

Contact Us

Email us at support@netprosaudi.com or call +966 59 533 9658 with your order number

2

Get Approval

We'll review your request and provide return instructions within 24 hours

3

Ship the Item

Pack the item securely in its original packaging and ship it back to us

4

Receive Refund

Once we receive and inspect the item, we'll process your refund within 5-7 business days

Refund Information

Refunds will be issued to the original payment method:

  • Credit/Debit Card: 5-7 business days
  • Cash on Delivery: Bank transfer within 7-10 business days
  • Shipping costs are non-refundable unless the return is due to our error
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NetPro Saudi Dammam - Security Cameras, Access Control & Networking Equipment